Our offices

If you have a repair emergency during the a time when the office is closed, please call our out of hours emergency service on 01295 660011

Head office

Monday to Friday 8.30am – 4.30pm*

155 Goldsworth Road, Woking, Surrey GU21 6LS
Tel: 01483 747900 Fax: 01483 757654

Housing Services Office

Monday to Friday 8:30am – 4:30pm*

Apollo Place, Church Road, St Johns, Woking, Surrey GU21 7RT
Tel: 01483 768856 Fax: 01483 723420

* Please note that both office's are closed between 1pm and 2pm for lunch, however you will still be able to leave a voice message so staff can contact you on their return.

Have an Out of Hours Emergency

All Emergency cover other than for sheltered and retirement schemes is now provided by Panda Service & Maintenance. They can be contacted out of hours on a Free-phone telephone number:

01295 660011

This will provide a prompt and competent response to any emergencies. This number is for emergency repairs only and this service should only be used when the housing office is closed during the week aft er 4.30pm and before 8.30am and on weekends. This number is not in use during working hours.

An emergency is: where there is a danger to health, a risk to the safety of residents or serious damage to the building. If you call this number for a repair that is not an emergency you may be charged for the cost incurred.

Email us

With maintenance queries on This email address is being protected from spambots. You need JavaScript enabled to view it.
Or housing queries on This email address is being protected from spambots. You need JavaScript enabled to view it.

Text messages

To help keep you informed about the range of Greenoak Housing services that are available to our tenants, we send out regular text messages.

Our number is 07418 346 830

If you have provided us with your mobile number you will automatically be signed up for this service. Watch out for our “Welcome message”.

If you have never received a text message from us, don’t worry. You can call us on 01483 768856 to update your contact details. (Please note that by providing us with your mobile number, you are agreeing to us contacting you in this way).

The text service is used to:
• Talk to you about your rent account
• Provide appointment reminders
• Notify you of important information (i.e. if a lift is broken down in your block)
• Notify you of something else in relation to your tenancy

***Please note***

The number 07418 346 830 is a text message service only and cannot be used for phone calls. To speak to us over the phone, please call 01483 768856

Opting out
Whilst we do not use this service to send marketing information, as a courtesy to you, we provide you with the opportunity to opt out of receiving text messages from us. You are always welcome to opt back in.