greenoakha - Our offices

Our offices

You may not be able to visit our offices at the moment but we are still working to keep our residents safe and supported in their homes, to keep vital services running, and to help our communities to respond. We’re working alongside Government guidelines and put processes in place to allow our staff to work remotely and our team is still on hand to help. Please do get in touch if you’re in need of any support. Read about how we have our adapted working situations here.

Head office

Monday to Friday 8.30am – 4.30pm*

155 Goldsworth Road, Woking, Surrey GU21 6LS
Tel: 01483 747900 Fax: 01483 757654

Housing Services Office

Monday to Friday 8:30am – 4:30pm*

Apollo Place, Church Road, St Johns, Woking, Surrey GU21 7RT
Tel: 01483 768856 Fax: 01483 723420

* Please note that both office's are closed between 1pm and 2pm for lunch, however you will still be able to leave a voice message so staff can contact you on their return.

Have an Out of Hours Emergency

Greenaok has entered in to a partnership agreement with Raven Works for the delivery of resident Out of Hours services. Raven Works are a subsidiary company of the Raven Housing Trust.

If you have a repair emergency during the a time when the office is closed our out of hours Emergency number is 

0300 123 3399 (Greenoak residents calling this number must always select option 1, as option 2 will forward the call to Raven Works M&E contractor who do not cover services for Greenoak)

This will provide a prompt and competent response to any emergencies. This number is for emergency repairs only and this service should only be used when the housing office is closed during the week aft er 4.30pm and before 8.30am and on weekends. This number is not in use during working hours.

An emergency is: where there is a danger to health, a risk to the safety of residents or serious damage to the building. If you call this number for a repair that is not an emergency you may be charged for the cost incurred.

Email us

With maintenance queries on This email address is being protected from spambots. You need JavaScript enabled to view it.
Or housing queries on This email address is being protected from spambots. You need JavaScript enabled to view it.

Text messages

To help keep you informed about the range of Greenoak Housing services that are available to our tenants, we send out regular text messages.

Our number is 07418 346 830

If you have provided us with your mobile number you will automatically be signed up for this service. Watch out for our “Welcome message”.

If you have never received a text message from us, don’t worry. You can call us on 01483 768856 to update your contact details. (Please note that by providing us with your mobile number, you are agreeing to us contacting you in this way).

The text service is used to:
• Talk to you about your rent account
• Provide appointment reminders
• Notify you of important information (i.e. if a lift is broken down in your block)
• Notify you of something else in relation to your tenancy

***Please note***

The number 07418 346 830 is a text message service only and cannot be used for phone calls. To speak to us over the phone, please call 01483 768856

To make a comment, compliment or complaint

We welcome your feedback as your views will help us to improve our services. Before making a complaint, we suggest you take a quick look at a summary of our Complaint Policy here.
If you would like to email us please send it to This email address is being protected from spambots. You need JavaScript enabled to view it.

Opting out

Whilst we do not use this service to send marketing information, as a courtesy to you, we provide you with the opportunity to opt out of receiving text messages from us. You are always welcome to opt back in.