Greenoak Housing Association Ltd - residents

residents

We are committed to working closely with our residents to provide good homes and high quality services.

We are here to help. You can contact our Housing Services office on 01483 722265 (8am-8pm)
You can also report a repair or pay your rent online using the links on the left hand side of this page.

If you have access to a Careline system please use your pull cord to contact the call centre, otherwise please contact the emergency number, or wait until normal office hours to report your repair.

*Please only use this number for emergencies where there is a danger to health, a risk to the safety of residents or serious damage to the building. If you call this number for a repair that is not an emergency you may be charged for the cost incurred.

This section also provides information regarding anti-social behaviour, resident involvement, our sheltered housing and gives you the opportunity to contact us with any comments or queries you have regarding your housing.

Download our Customer Service Commitmentsfor general needs tenants.

Covid update 

There are still infections in all the areas we operate in, and we strongly encourage vaccination for our residents, staff and children, both for Covid and for flue. It is also a good idea to increase ventilation in milder weather by having windows partly open.

We strongly recommend five actions:
1. Take up all available vaccinations
2. Test frequently, especially before and after events with multiple people
3. If you test positive, stay isolated and
4. tell others you have been with them so that they can test or isolate themselves as well
5. Protect older and more vulnerable people.

Our communal lounges and kitchens have now reopened and residents are encouraged to keep them well ventilated.

Greenoak’s services

We will We continue to mitigate the risk to our residents, staff and our operations as much as possible, whilst at the same time continuing to provide a good service.

Offices – safety measures

Our offices will remain closed to the public but our staff are back working in our offices as normal. Pre-arranged appointments can still be made at our Apollo Place office.

Housing Services operations

We have recommenced the following services:
a. Planned works, e.g. kitchen and bathroom replacements
b. Painting and decorating works
c. While home visits will still take place, other alternatives will be used in some circumstances to respond to your question or query, for example by email, video call, or letter.

Our In-House Maintenance Team

The priority is to keep our tenants and staff safe.
a. Before carrying out repairs, we will ask questions about the health of members of the household.
b. You will ask questions about the household members’ health before entering the property.
c. Our operatives will wear a mask and gloves before entering your home.
d. Our customers will need to maintain social distancing and all times (keep at least 2m away from the operative) or where possible, move to a different room.
e. If at any stage our operatives feel they are not safe or the situation is becoming unsafe they have been asked to politely explain, leave and report the matter to a manager who will rearrange a visit.

We wish to thank all our residents for their patience and co-operation over what is now almost two years of disruption due to Covid 19.