greenoakha - residents

residents

We are committed to working closely with our residents to provide good homes and high quality services.

We are here to help and you can contact our Housing Services office on 01483 768856 (Option 1 for repairs and maintenance and Option 2 for housing enquireies and questions about your tenancy and rent) from 8.30 to 4.30 Monday to Friday (closed for lunch between 1pm to 2pm).
You can also report a repair or pay your rent online using the links on the left hand side of this page.

As of 1 Feb 2021 our Out of office hours emergency contact is Lifetime construction: 02392 812 308*. If you have access to a careline system please use your pull cord to contact the call centre, otherwise please contact the emergency number, or wait until normal office hours to report your repair.

*Please only use this number for emergencies where there is a danger to health, a risk to the safety of residents or serious damage to the building. If you call this number for a repair that is not an emergency you may be charged for the cost incurred.

This section also provides information regarding anti-social behaviour, resident involvement, our sheltered housing and gives you the opportunity to contact us with any comments or queries you have regarding your housing.

Download our Customer Service Commitments for general needs tenants.