greenoakha - report a complaint

report a complaint

We aim to provide a good quality service, but even in the best run organisations, things can go wrong. To deal with this fairly, we have a set procedure for people to follow if you have a complaint or grievance.

What is a complaint?

Greenoak uses the Housing Ombudsman’s definition of a complaint: “A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Greenoak, our staff, or those acting on our behalf, affecting an individual resident or group of residents”.

Initial reports of repairs or anti-social behaviour and racial harassment are dealt with in accordance with our maintenance, anti-social behaviour and racial harassment policies. If you are not satisfied with the way in which the repair or incident of anti-social behaviour or racial harassment has been processed, this will be dealt with under our complaints policy

If you are a tenant, leaseholder or applicant for housing with Greenoak you can use this procedure

How to complain

You may complain in any format that you would like, for example by post, telephone or email. You can download a copy of our Complaints Leaflet here. If you wish to contact us about a complaint please call us on 01483 768856 and speak to the Housing Services Manager or Operations Director. Alternatively, if you'd prefer to write to us please email This email address is being protected from spambots. You need JavaScript enabled to view it., and provide us with your name, address, details of the complaint, and your contact information if you'd like to be contacted by telephone.

You can visit the Housing Ombudsman website for more information about complaints handling. To visit the Housing Ombudsman website please click here.