your repair responsibilities

You are responsible for keeping your home clean and in good decorative order. You are also responsible for

  • Replacing lost keys, changing locks when keys are lost and adding security fittings to windows and doors
  • Replacing fuses, light bulbs, fluorescent tubes and starters
  • General household tasks such as oiling hinges tightening screws, adjusting doors for new carpets
  • Keeping your home free of pests
  • Maintaining any fittings or appliances you have fitted yourself such as washing machines and showers
  • Replacing broken or cracked glass , although we will make your home safe following a 'break-in' if you have reported it and obtained a Police Incident Number
  • Clearing blockages in waste pipes or toilets which are caused by lack of care (fat, tea leaves etc.) or unusual objects (nappies, air fresheners)
  • Filling cracks in plaster unless large (over 3mm wide)
  • Draught proofing (external doors only)

You are also responsible for any repairs caused by neglect, carelessness or misuse by you, your family or visitors to your home.